FREE CANADA SHIPPING FOR ORDERS OVER $50 🍁

I LIVE ECO Subscription Box FAQ


When will my Subscription Box ship?
Your Subscription Box will ship within 7-10 days of receiving payment.**

Pre-orders will ship per the season's shipping schedule below.

Holiday shipping this year cannot be guaranteed by our partner couriers. However, place your orders early by December 9th for delivery by December 25th.

When will I be charged for the Subscription Box?
You are charged for the Subscription Box when you first sign up and then all subsequent seasonal charges will follow our seasonal billing and shipping schedule.

What will I receive in the Subscription Box?
You will receive 6-9 eco gifts that total in retail value of at least $150 and up to $200, guaranteed.

Do you offer vegan or cruelty-free options?
Yes, we offer vegan substitutions for any non-vegan items. Simply select these products you wish to add to your box during the build your box and product selection step.
How do I setup Same Day Pickup or Next Day Local Delivery?
When you're at the Checkout page, you can now also select Pickup (Free) or Ship with Next Day Local Delivery ($11). When you select either option, you will be instructed with the pickup location, what to bring or what to expect when the packaged is locally delivered by one of our staff members. This is only valid for one-time purchases and for Toronto customers. For subscription-based deliveries, please send us a request on the Contact Us page.
How does Same Day Pick Up work?
Pickup is Free and is available to Toronto-based customers. You can Pickup your purchase between 10 am and 4 pm EST, the same day it was ordered. You will receive a notification of when and where your package is available for pick up. An associate will meet you at the front entrance of our office building. Bring your confirmation email when you come to collect your order. Valid for one-time purchases only and Toronto customers. For subscription-based pickups, please send us a request on the Contact Us page.
How does Next Day Local Delivery work?
If you're within a 10km radius of our Toronto downtown office, then we will also offer Next Day Local Delivery to you at Checkout. If you don't see it, you're outside the approved local delivery radius. For only $11 more, one of our staff members will be hand-delivering you the packages next day.
What's the difference between Free Regular Shipping and Next Day Local Delivery?
The main difference between Shipping and Next Day Local Delivery is the price and the shipping address. If the price of the product is $50 or above, Regular shipping is free and follows our courier's standard shipment process and we ship the package within 2-10 business days from purchase. But if you're within a 10km radius of our downton Toronto office, you will also be offered Next Day Local Delivery ($11).

Billing and Shipping

Season Box

Billing Date

Shipping Date**

Spring

Feb, Mar, or Apr 1

15th of the same month

Summer

May, Jun, or Jul 1

15th of the same month

Fall

Aug, Sep, or Oct 1

15th of the same month

Winter

Nov, Dec, or Jan 1

15th of the same month*

How long does shipping take?
Shipping within Canada: 2-10 Days.
Shipping within the continental United States: 7-14 Days.
* Place orders by December 9th to receive them by December 25th.
** This year in general, we cannot guarantee on-time delivery. Our partner couriers are regularly experiencing holiday-season volumes and are doing their best to deliver your packages in a timely manner.

 

Information on this page may change without notice.


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